SAMPLE REPORT
Your reviews are telling a story. Most owners can't see it.
Here's a real example of what Salvara surfaces from a business's public reviews — the kind of fixable, revenue-relevant gap that's invisible from the inside.
Med spa · Portland, OR · 4.7 ★ · 531 public reviews
A 4.7-star rating hiding a fixable leak.
On paper this business looks healthy. But the reviews tell a sharper story than the average does.
The owner stopped responding to reviews at the worst possible moment — and the most damaging recent complaints still sit unanswered, while a loyal customer quietly does the reputation defense for them in the replies. Every high-intent prospect who reads those reviews sees unanswered complaints and a business that looks like it's stopped paying attention. For a med spa, a handful of deterred prospects is thousands in lost treatments — from a gap that takes a few hours to close.
The full report names the exact reviews to address, the response approach, and three other patterns we found — including one that reframes their worst reviews as a fixable process problem.
What a full report gives you
- The perception gaps in your reviews,** ranked by what they're costing you
- The fixable ones first** — what to do, in plain language
- A competitor read:** where you're exposed, where you're ahead
- A clear PDF** you can act on this week